My field manager had understood what managing client expectations meant. He had lived ‘Hammer & Mop’. Learnt a valuable lesson today. He was 2 hours late to a scheduled site visit because of this but that’s another story.
It is essential to communicate well defined objectives of a project while assigning it to teams. Also, it is essential to ensure that all team members work on aligning their duties to the same. Failure in communicating this results in project delays, confusion and lack of motivation. Not something a startup would like to experience.
I’ll be sharing a few aspects of what seems wondrous after the first year of building a small organization. One year is usually enough to have a steady cash flow, have a few clients, media mentions and prospective investors wanting to know more. Your startup was born out of a random idea after you experienced something on a crowded street or during your lonely sojourns in your room. The name was probably finalized on a porch and the first logo design was probably discussed over cups of beverage at a local coffee shop.
Race horses are trained to run like the wind. It is not their responsibility to build a good track, a consistent fence, find a decent jockey or to rate their performance. Horses are trained and disciplined to run, not think. Employees with specific competencies that have been identified are a lot like race horses. A cleaner is meant to clean, not manage. A sales guy is meant to sell, not strategize. Each individual (with competencies identified) is a race horse with a track.
As an advice to other entrepreneurs who are looking to start up- I’d like to quote Brian Wong, the Founder & CEO of ‘kiip’. Never forget, in spite of failure right before your eyes, that “You are the most powerful force in your life”.
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