Built brand Hammer and Mop ground up – which was recently merged into Mr. Homecare (a SILA company). Core strengths include brand development, customer service, operations management, business development, training & consulting in the home services sector, sourcing quality supply and setting up communications processes.
Currently heading Marketing & Human Resources at SILA.
Experiential learning and offering ‘playgrounds’ to my team is something I strongly believe in. Starting up at the age of 20 was the result of doing the most doable thing in the given circumstances. Rather than cleaning as a task, the way we clean motivates me (and my team). We have ended up adding our personality to every aspect of doing business, and that’s what makes it fun for us. Like an ever evolving meaningful experiment capable of ensuring happiness for thousands, while making serious amount of money in the process – that is what makes it so beautiful.
While work requires me to focus on multiple aspects of building a business, writing remains my favorite form of expression. The best conversations for me happen with a single person, face to face, with body often speaking louder than words, thus making the experience complete. Similarly, the thoughts best come out with me typing away, conversing with self. I do hope to evolve with time, and reading the works of a number of authors inspires.
My content includes:
- insights on customer service & management