Tag: hammer and mop

Talent Management in the Services Sector

At SILA, our businesses include all of the above – real estate advisory, construction management, turnkey interior fit outs, facility management, energy audits, home services and pest management. As a result, the teams are spread over all business verticals lending great diversity to the organization. The human resources team thus has the challenge of ensuring the consistency in the brand message to its internal customers. While the challenges which generally plague the sector did plague us, our culture allowed enterprising solutions which did away with a majority of issues. In this article, we would list down the problems and how the solutions employed by SILA helped in building a robust talent management system. Read more →

On Frankaffe, Sushrut Munje shares how his study of organizational effectiveness started with Hammer and Mop and led into SILA and Mr. Homecare.

My foray into organizational effectiveness

The next step includes bringing our remote locations closer, and on the same platform – which means integrated satellite offices, ensuring smooth information flow and increased closeness in remote teams. Considering we are a services business which hires people of a certain skill set on the field – it would be crucial to have technology-enabled real time updates from all sites, thus empowering us to take better decisions, quicker. Read more →

Sushrut Munje shares on Frankaffe what Boba Fett, the beloved villainous assassin from Star Wars, teaches us about branding and storytelling.

Branding and Boba Fett

The famous assassin from the Star Wars stories, Boba Fett, makes for a fascinating subject to broach. It is curious to note how a character with a comparatively low profile in movies that youngsters won’t really appreciate now has grown into a cult figure. What drives the mystique and what can we learn from it? Read more →

Sushrut Munje shares insights on how effective customer service means keeping the promises you make, being transparent, accountable and simply human.

Customer Service: The Talking Wall

Dishonesty and shirking responsibility invites retribution, and no matter how much we hate it, we cannot blame customers using social media to shame the brand online – that’s their only weapon. We need to use it for us, instead of suffering from it being used against us. Forget delight – even if you meet expectations, the word is going to spread. Everyone likes people who keep their word, who stand by their promises and deliver consistently. Everyone LOVES brands & companies who do that. Read more →

Cleaner Country: Herd Mentality

If we manage to undo the situations where apathy thrives, we have a winner at our hands. Let us talk about Cleaner Country, a drive by Hammer & Mop, that is determined to clean up places and minds. We will be trying to make sure that our well-directed efforts result in tidier surroundings. Such that, people find themselves living in cleaner areas. And they might not want to dirty them at all. Read more →

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