My field manager had understood what managing client expectations meant. He had lived ‘Hammer & Mop’. Learnt a valuable lesson today. He was 2 hours late to a scheduled site visit because of this but that’s another story.
I had signed up for an annual subscription to Fortune Magazine last year. They had offered the Steve Jobs biography by Walter Isaacson back then and that had made me very happy. The magazine’s great so it was a good one year. Then they sent me a renewal offer a few days back. And offered me the same book again.
Race horses are trained to run like the wind. It is not their responsibility to build a good track, a consistent fence, find a decent jockey or to rate their performance. Horses are trained and disciplined to run, not think. Employees with specific competencies that have been identified are a lot like race horses. A cleaner is meant to clean, not manage. A sales guy is meant to sell, not strategize. Each individual (with competencies identified) is a race horse with a track.
As an advice to other entrepreneurs who are looking to start up- I’d like to quote Brian Wong, the Founder & CEO of ‘kiip’. Never forget, in spite of failure right before your eyes, that “You are the most powerful force in your life”.
It is time they listen to the songs of the bold and truth of the light. If they do not, very few shall remain on the peaks to lead. It is time they pay heed to the clouds o’er their heads. For the rain is cold.
Why do they care? That is because we treat them like humans. they are individuals- with their own quirks, habits and nuances. Each has a quality and a voice and all of them have something to say. We simply listen and offer them a space to grow into what they do best.
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