Tag: sila

On Frankaffe, Sushrut Munje shares how his study of organizational effectiveness started with Hammer and Mop and led into SILA and Mr. Homecare.

My foray into organizational effectiveness

The next step includes bringing our remote locations closer, and on the same platform – which means integrated satellite offices, ensuring smooth information flow and increased closeness in remote teams. Considering we are a services business which hires people of a certain skill set on the field – it would be crucial to have technology-enabled real time updates from all sites, thus empowering us to take better decisions, quicker. Read more →

Sushrut Munje shares insights on how effective customer service means keeping the promises you make, being transparent, accountable and simply human.

Customer Service: The Talking Wall

Dishonesty and shirking responsibility invites retribution, and no matter how much we hate it, we cannot blame customers using social media to shame the brand online – that’s their only weapon. We need to use it for us, instead of suffering from it being used against us. Forget delight – even if you meet expectations, the word is going to spread. Everyone likes people who keep their word, who stand by their promises and deliver consistently. Everyone LOVES brands & companies who do that. Read more →

From Hammer and Mop to Sila

Earlier this month, we merged Hammer and Mop into Mr. Homecare (a SILA company). The exit from Hammer and Mop was not planned – it happened in a matter of weeks, things simply fell into place and everything felt just right. After being at sea for 48 months, we’re back on land and on an entirely new territory. And I’m grateful for how things have turned out. Read more →

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