Tag: startup

Sushrut Munje shares insights on how effective customer service means keeping the promises you make, being transparent, accountable and simply human.

Customer Service: The Talking Wall

Dishonesty and shirking responsibility invites retribution, and no matter how much we hate it, we cannot blame customers using social media to shame the brand online – that’s their only weapon. We need to use it for us, instead of suffering from it being used against us. Forget delight – even if you meet expectations, the word is going to spread. Everyone likes people who keep their word, who stand by their promises and deliver consistently. Everyone LOVES brands & companies who do that. Read more →

From Hammer and Mop to Sila

Earlier this month, we merged Hammer and Mop into Mr. Homecare (a SILA company). The exit from Hammer and Mop was not planned – it happened in a matter of weeks, things simply fell into place and everything felt just right. After being at sea for 48 months, we’re back on land and on an entirely new territory. And I’m grateful for how things have turned out. Read more →

The Startup Beast

Few ideas see the light of the day, and fewer survive to make profits. Behind every founder’s bright grin is years of toil, focus and sheer grit. They have persevered without immediate financial returns, worked hard even when their teams almost lost heart and have stayed focused despite major setbacks. These are beasts who stay doggedly on the path they have chosen. Read more →

Shedding Startup Shells

Throughout the journey, you end up attaching yourself to beautiful little things. You get fond of the people you work with, the customers you serve, the dreams that you nurture and the relationships that you build. Though inertia sets in at a certain level, it is very healthy for you to hold the good things close to you and share the love. And then to let go, as well. Read more →

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