The people you meet, the ideas you thrive on and the journeys you set on- they help build you. You feel that the distance is great and the road is dark. When you reach the destination, the past does not seem all that complicated. You live in moments. It is never a long-drawn time period, this thing we call ‘life’. It is difficult to look at it all together. It is so darn big, so wondrous and so very full of numerous emotions at every single moment we have lived.
Experiencing extremes is one way of finding our fit. Just like we opt for a larger and a smaller size while shopping for apparel, and just like we shuttle between hot and cold water taps while reaching the temperature that’s just right for our shower.
The best thing about mud is that it can be washed away. The best thing about wet clothes is that they can be left to dry. And you’re warmer and safer sooner than the rest of the world, if that matters to you.
Viserys Targaryen (seen above) had no army, no proven accomplishment, no gold, no ships, except for a dicey alliance that required his sister to marry a tribal leader. His arrogance was misplaced, his pride hurtful for those around him. He’s not unlike a self-proclaimed “entrepreneur” whose startup is yet to take off but the one who keeps offering ‘expert advice’ (that involves shallow claims and criticism) on various topics. Viserys ended up dead by insulting his to-be ally, thus losing everything that he might have achieved for nothing. Lesson- Act when you’re in a position of strength.
Or rather, allow me (your customer) to believe that you are. I’ll contact you for my problem that needs to be solved, or a requirement that needs to be taken care of. You’ve been contacted since I’ve chosen you to be the right solution-provider. And I’m paying you for it.
Running a business is a battle, as much as it is poetry. It takes a lifetime of determination, weeks of grit and yet promises those moments of sheer joy and a sense of fulfillment. The challenges in a business are many and effective customer service is one of them. It cannot just be you fighting all the battles and writing all the poems. There is a need for you to build a community of like-minded people within your organization, focused on the common goal of startup nirvana — great success in what you’re doing.
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